Refund policy
Refund & Return Policy
At Gigo Underwear & MensWear, we want you to feel confident when placing your order. Every item is carefully inspected before shipping, and we encourage you to review the product details and sizing information before completing your purchase.
Please note that we are unable to offer returns or exchanges for sizing, fit, personal preference, color, style, or change of mind.
If an item arrives defective, damaged, or if we accidentally send you the wrong item or size, our team will be happy to review the situation and help find the appropriate solution.
Choosing Your Size
Because fit can vary from person to person, we recommend checking our Size Guide and the product information on each item before ordering.
Customers are responsible for selecting the size that best matches their measurements. For this reason, we are unable to exchange an item simply because the selected size does not fit as expected.
When We Can Review a Claim
We are happy to review a request when:
- An item has a manufacturing defect.
- An item arrives damaged.
- You receive a different product from the one ordered.
- You receive a different size from the one ordered.
If any of these situations occur, please contact us within 5 business days of delivery and include:
- Your order number
- Clear photos or videos showing the issue
- A short description of what happened
Please wait for instructions from our support team before sending anything back. This helps us review the case properly and provide you with the correct return information when needed.
Items We Are Unable to Accept
To keep our products in the best possible condition for every customer, we are unable to accept returns or exchanges for:
- Incorrect size selection
- Fit or personal preference
- Change of mind
- Preference for another color, style, or product
- Items that have been worn, washed, used, or altered
- Items returned without their original tags or packaging
Hygiene & Product Condition
Many GIGO products include underwear, jockstraps, swimwear, thongs, bodysuits, sexywear, fetishwear, and other close-to-body garments.
For hygiene and quality reasons, any item submitted as part of an approved claim must remain unworn, unwashed, unused, unaltered, and with its original tags and packaging whenever applicable.
How We Resolve Approved Claims
Every claim is reviewed individually. Once we have reviewed the information provided, our team will determine the most appropriate solution for the specific case.
Depending on the circumstances, an approved solution may include:
- A replacement
- Store credit
- A refund
- Another appropriate resolution agreed upon with our team
If we sent a size different from the size you originally ordered, we can arrange the appropriate replacement. This does not apply when the size originally selected by the customer simply does not fit as expected.
Store Credit
In some situations, we may offer store credit as a customer-care solution.
Store credit is offered at our discretion and is not automatically available for sizing, fit, personal preference, or change-of-mind situations.
Refund & Store Credit Processing
If a refund is approved, it will normally be issued to the original payment method.
Once processed by Gigo Underwear & MensWear, refunds may take approximately 5–10 business days to appear, depending on your bank or payment provider.
If store credit is approved, it will normally be issued within 1–2 business days after the resolution has been confirmed.
Shipping Costs
Original shipping charges are generally non-refundable.
If the issue resulted from an error on our part, such as a defective item or an incorrect product being sent, our team will provide the applicable instructions regarding return shipping and the resolution of the claim.
Need Help?
If you received a defective, damaged, or incorrect item, please contact us and we will be happy to review the situation with you.
Email: info@gigomenswear.com
Please include your order number and any helpful photos or videos so we can assist you as quickly as possible.