Frequently Asked Questions

Find quick answers about shopping at Gigo Underwear & MensWear. This page is a simple guide to help you choose your size, understand shipping, review returns and exchanges, contact our team, and shop our main collections.

For the most complete and current information, always review the official pages linked in each section below.

Size & Fit

How do I choose the right size?

Review our official Size Guide before placing your order. Fit may vary by garment style, cut, fabric, coverage and personal preference.

What should I do if I am between sizes?

If you are between two sizes, review the measurements in our Size Guide and consider how you prefer the garment to fit. Some customers prefer a closer fit, while others prefer more room depending on the style.

Orders & Shipping

Where do you ship?

Gigo Underwear & MensWear ships to available destinations shown at checkout. Shipping options, delivery estimates and costs may vary depending on destination, carrier availability, order value and current store settings.

How much does shipping cost?

Shipping costs and available shipping options are shown at checkout before payment. You can also review our Shipping Policy for more information.

Can I track my order?

When tracking information is available, it will be sent through the order notification email. For help with an existing order, contact our support team and include your order number.

Returns & Exchanges

Can I return or exchange underwear, swimwear or intimate apparel?

Because many Gigo products include underwear, swimwear, intimate apparel and bodywear, returns and exchanges must meet the conditions listed in our official policy. Please review the Return & Refund Policy before placing your order.

How do I start a return or exchange request?

Review the Return & Refund Policy and contact our team through the Contact page if you need assistance with an order.

Products & Collections

What does Gigo Underwear & MensWear sell?

Gigo Underwear & MensWear offers men’s underwear, swimwear, sexywear, sportwear, fetishwear, jockstraps, tanks, shorts, socks and bold menswear styles.

Where should I start shopping?

Start with New Arrivals or browse our main collections: Underwear , Swimwear , Sexywear , Sportwear and Fetishwear .

Wholesale

Do you offer wholesale?

Yes. For wholesale, retail partnerships, business-to-business inquiries, bulk orders or distribution opportunities, contact: wholesale@gigomenswear.com .

Where can I learn more about wholesale?

Visit our wholesale information page for more details.

About Gigo

Who operates Gigo Underwear & MensWear?

Gigo Underwear & MensWear is the official online store operated by Gigo Underwear LLC. Learn more on our About Gigo page.

Do you have a physical retail store in the United States?

Gigo Underwear & MensWear operates as an online store and does not operate a public retail showroom, office or customer pickup location in the United States. For formal business and support details, review our Contact Information page.

Contact

How can I contact customer support?

For order questions, sizing help, shipping updates, returns, exchanges, product assistance or general customer service, contact us through our Contact page or email: info@gigomenswear.com .

Where can I find official business contact details?

Review our Contact Information page for official business and support details.