Frequently Asked Questions
Size Guide & Fit
How do I choose the right size?
To find your perfect fit, use a tape measure to take your waist and hips measurements. Compare them to our size chart available on each product page. Browse the Underwear Trunk collection or Swimwear collection for detailed sizing data. If you are between sizes, select the larger size for better comfort. For additional faq concerns, see our support section.
Does the fit vary between different categories?
Yes, each category fits differently. The Sportwear line provides an athletic fit with extra support, perfect for exercise. The premium Brief collection offers a classic cut. The Swimwear line features quick-dry materials and a snug design for water use. Check each product's specs for precise details.
Can I exchange my size if it doesn't fit?
We know choosing the right size can be hard. View our returns section for exchange policy details, or contact us for personalized help.
Materials & Care FAQ
What materials do you use in your products?
We use high-quality materials: Peruvian Pima cotton, Italian microfiber, modal, elastane, and technical sports blends. Each product in the exclusive collection lists its exact composition. All materials are chosen for durability, comfort, and breathability. Visit the faq page for more fabric info.
How should I wash my underwear?
To keep garments quality and durability, machine wash on delicate cycle with cold water. Use mild, bleach-free detergent. Avoid dryers; air dry instead. For special items, hand washing is advised. Learn about proper fabric care from experts.
How long do the products last?
With good care, products last many years. Our premium materials and reinforced seams resist frequent use and multiple washes without losing shape or color. See the Spring Collection 2026 for latest durable designs.
Shipping & Delivery FAQ
Do you ship to all of Latin America?
Yes, we ship internationally, including the US and all Latin America. Delivery times depend on destination: US within 3-7 business days; Latin America 7-21 days depending on country and customs. For shipping details, contact our support team. Our faq page also answers shipping questions.
How much does shipping cost?
Shipping fees are calculated at checkout based on location and order weight. We offer free shipping on orders over $75 USD in the US. International fees vary by country. Shop our Summer Collection to qualify for free shipping.
Can I track my order?
Yes, after your order ships you receive an email with tracking information and a link. Learn how package tracking works.
Do I need to pay taxes or customs fees?
For international orders, import taxes, duties, or customs fees may apply per local regulations. These are buyer responsibilities and not included in product price. Check with customs or review U.S. Customs guidelines for info.
Returns & Policies
What is your return policy?
Due to hygiene and health rules, underwear and intimate items may only be returned if unworn, unwashed, with original tags, and original packaging. You have 30 days from receipt to request a return or exchange. Read more about consumer warranty rights.
Can I exchange a product for another size or color?
Yes, we accept exchanges when products meet conditions (unworn, tags intact). Contact us through our contact form to begin exchange. Our team replies usually within 24 hours. For frequent questions on exchanges, check our faq section.
How do I start a return?
To initiate return or exchange, contact us via our contact page with order number and reason. We'll provide instructions and return address. Return shipping fees are buyer responsibility, except for defective items or shipping mistakes.
Do you offer a warranty on your products?
All items have quality guarantees. If you receive defective goods, contact us within 30 days for free replacement.
About Our Products
What's the difference between your product lines?
Underwear: Classic everyday line with modern styles and premium comfort.
Sportwear: For active use with athletic support and breathable fabrics.
Fetish: Bold and provocative designs for special occasions.
Swimwear: Quick-dry swimsuits and beachwear with UV protection.
Sexywear: Intimate and seductive pieces with special details.
Are your products for men only?
Yes, Gigo focuses on premium underwear and menswear specifically for men who want style, comfort, and quality. Explore our full range in the Exclusive Picks collection.
What makes Gigo underwear premium quality?
Our quality starts with sourcing the finest materials worldwide. We use Peruvian Pima cotton for softness and durability, Italian microfiber for smooth feel, and advanced technical fabrics. Each piece features reinforced stitching and ergonomic cuts. Learn more about textile quality standards.
Do you have a physical store?
Currently, Gigo sells exclusively online at gigomenswear.com. This allows us to provide premium quality at competitive prices by lowering overhead. We serve customers across the US and Latin America. For questions, our customer service team is ready to assist you.
If you have additional faq questions, our faq page is a thorough resource designed to support you with frequent questions and more.